At Relicsphere, your satisfaction matters. This policy explains how returns and refunds work for items purchased from our online shop.
Returns
You may request a return within 7 days of delivery if the item is unused, in its original packaging, and in the same condition you received it. To start a return, email support@relicsphere.online with your order number and reason.
Non-Returnable Items
For authenticity and security, certain collectibles such as coins, stamps and currency, and any custom-commissioned or personalised pieces, cannot be returned unless they arrive damaged, defective or materially not as described.
Damaged, Defective or Not as Described
As we ship fragile and valuable items, please inspect your order on arrival. If an item arrives damaged, defective, or materially different from its description, email us within 48 hours of delivery with photographs. We will arrange a replacement, exchange or full refund at no extra cost.
Refunds
Once your return is received and inspected, approved refunds are processed to your original payment method within 5–7 business days. Original shipping charges are non-refundable unless the return is due to our error.
For any refund or return query, contact support@relicsphere.online.